Frequently Asked Questions

Where are you located?

We are based in the Raleigh-Durham region in Apex, North Carolina. Currently, we do not have a brick-and-mortar location. We serve our local communities and also ship cookies nationwide.

How does online ordering work?

We are a small-batch bakery that prides itself on baking you the freshest cookies possible.

Shipping days are on Mondays each week. If you order after these days, your cookies will ship first thing the following week. This is to ensure maximum freshness.

If you are local in the Triangle/Raleigh-Durham, we also offer pickups and delivery (for a fee).

Inventory levels are continuously replenished, so check back if you see your favorite flavor sold out.

Do you ship to Hawaii or Alaska?

Yes, but please DM us or reach out through email or this website. Shipping times vary so we want to make sure we can get you cookies optimally.

Do you sell in person or have a store?

Currently, we sell only online and offer pick ups or delivery if you are local. Check our Instagram for details on any in-person pop-ups coming your way!

When will you have ____ flavor?

We will have rotational flavors and will update our website with new ones. We will announce new releases as we go so be sure to follow us on IG or FB!

How long do your cookies last?

Cookies are baked fresh. Zero preservatives. If kept sealed, they can stay good up to 5 days. Freezing them will prolong shelf life up to a month. To defrost, leave them out at room temperature up to an hour, or microwave in 7-10 second intervals. We don't recommend refrigerating cookies, as they'll dry out faster!

Do you deliver locally?

We offer local delivery for an added fee. We also deliver for catering or large custom orders.

Do you offer vegan, gluten-free, sugar-free, or other special dietary options?

Sorry, we do not regularly offer these.

Do your products contain dairy or eggs?

Yes. All of our baked goods contain eggs and butter.

Other allergen info: baked goods can contain small traces of nuts or soy. We are not a nut-free bakery.

Can I place a custom order or book you for an event?

Please reach out via our contact form or email david@umaidesserts.com. We're happy to work with you!